Customer Account Coordinator

2 days left

Employer
Location
Albany, NY
Posted
May 18, 2017
Closes
May 28, 2017
Contract Type
Full Time

Customer Account Coordinator-ALB01171 Working at Cargill is an opportunity to thrive—a place to develop your career to the fullest while engaging in meaningful work that makes a positive impact around the globe. You will be proud to work for a company with a strong history of ethics and a purpose of nourishing people. We offer a diverse, supportive environment where you will grow personally and professionally as you learn from some of the most talented people in your field. With 150 years of experience Cargill provides food, agriculture, financial and industrial products and services to the world. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work. Learn more at www.cargill.com.

Description

The Customer Account Coordinator is responsible for processing customer orders, scheduling deliveries, coordinating with production & sales teams, and communicating with customers.


Customer Account Coordinators (CAC's) are also involved in the peripheral activities associated with these core responsibilities, along with operating a customer focused business. The foundation of this is building solid and trusting relationships with our customers and internal teams.


CAC's provide a key role to our business. They perform a variety of customer facing activities, including:


Logistical processing of customer orders, including coordination with sales, production, warehouses and transportation.
Resolving escalated or difficult issues regarding customer complaints and other matters.
Working closely with other departments, such as sales and production, to resolve internal complications that impact our customers.


Providing proactive communication with customers via telephone, email, and a SMS Texting Solution.


45% Process incoming orders
30% Ongoing communication with Customers, Operations, and Sales & Marketing
15% Other office duties as delegated by office management
10% Receive and process customer complaints



Qualifications

Required Qualifications

• High School Diploma or Equivalent.
• 2 year's office/customer service experience.
• Proficiency in Microsoft Office Suite.
• Excellent communication skills.
• Ability to multitask.


Preferred Qualifications

• AS400/SAP experience.
• Prior experience with the agriculture industry.
• Bachelor's degree.

Equal Opportunity Employer, including Disability/Vet.

Job Administrative/Support Services

Primary Location US-NY-Albany

Schedule Full-time

Job Type Standard

Shift Day Job

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