Credit & Collections Specialist

Employer
Location
Cleveland, OH, United States
Posted
Mar 20, 2017
Closes
Mar 23, 2017
Ref
17002202
Contract Type
Full Time

POSITION SUMMARY:

Provide research and resolution of delinquent accounts receivable balances.  Researches issues and provides supporting documentation to resolve delinquent balances while eliminating causes.  Advises management of potential bad debts, collection risks and unusual circumstances as identified.  Assists in the preparation of required reports for management, and in other areas as needed.  Responsible for achieving defined receivable goals and supporting working capital improvements.

PRIMARY RESPONSIBILITIES:

The job responsibilities include but are not limited to the following:
• Perform Collections of  related invoices, minimize delinquent receivables
o Perform telephone collections, generate collection letters, email and fax correspondence
o Perform routine and documented follow up
o Provide the customer with necessary documentation, in the format required, in order to support the collection
• Identify root cause for delinquency, raise issues or eliminate cause.  On-going interaction with Credit management, Customer Service, and customers
• Identify customer change in trend and related risks, communicate to sales and credit management
• Assist in reviewing and updating accounts
• Assist with the preparation of required reports for management
• Other projects and duties as assigned


REQUIREMENTS AND MINIMUM EDUCATION LEVEL:
A degree is required, preferably in Business, Accounting, or Finance EXPERIENCE:
• One or more years of commercial customer service or collection experience preferred
• SAP accounts receivable system experience preferred
• Food industry experience preferred SKILLS:
• Excellent verbal and written communication skills
• Excellent Excel skills required
• Ability to work in a team based environment
• Ability to work in a fast paced environment and handle multiple tasks with excellent organization skills
• Ability to apply good judgment and professional integrity in decision making