Product Evaluation Supervisor

Dallas, Texas (US)
Mar 16, 2017
Apr 15, 2017
Contract Type
Full Time


 The function of this position is to supervise laboratory operations performing testing of Product Evaluation. This position is responsible for application and evaluation of approved techniques and methodologies used in evaluation of food products. The Product Evaluation Supervisor will have frequent contact with the client base as well as review, reporting and interpretation of results in collaboration with the management team. The Product Evaluation Supervisor will be responsible for overseeing of daily workload and staffing placement in the evaluation area while working closely with the Laboratory Manager and Assistant Laboratory Manager.



  • Interact with product evaluation clients and ensure satisfaction with excellent customer service and meeting turn around

  • Coordinate product orders and pickups from distribution centers

  • Create Certificates of Analysis and collecting critical data

  • Complete data transfers and adhering to client specifications

  • Complete tasks as assigned by management to include special projects or process improvement

  • Participate and contribute in manager meetings to improve overall execution and efficiency of the product evaluations

  • Develop, record, maintain and provide summaries of labor and supplies utilized to conduct the various product evaluations for each customer

  • Serve as a resource for the team members

  • Lead responsibilities include:

  • Managing employee schedule

  • Organizing workflow and processes

  • Ensuring the team is consistently delivering on expectations and meeting quality requirements

  • Acting as example to all team members to ensure a high level of confidence

  • Facilitating team collaboration, problem solving, and customer communication

  • Follow and direct team members in adherence to FSNS Quality programs including training records

  • Independently pursue an assigned series of processes, procedures, or techniques in accordance with FSNS policies/procedures and customer requirements.

  • Maintain laboratory condition, to include equipment, supplies, quality assurance programs, and accurate records throughout all procedures

  • Maintain a neat, safe, and hygienic test kitchen

  • Perform all activities in a neat, safe, hygienic, and efficient manner

  • Share information in an open and timely manner

  • Responsible for the safety of oneself and others working within their area

  • Responsible for the completion of required training


Specific Duties and Authorizations

  •   Supervise all activities, including quality control records, forms, files, log, etc.
  •  Communicate directly with clients on laboratory results
  •  Ensure that the appropriate number of technicians are allocated are in the respective area of the Laboratory; this will include shifting people when necessary
  •  Submit staffing schedules to the Assistant Laboratory Manager and Laboratory Manager
  •  Oversee the scheduling of lunch breaks to ensure there is no down time in the laboratory
  •  Oversee status of all results and reporting for clients as needed
  •  Directly involved in the training of laboratory personnel and maintenance of training records
  •  Alert Assistant Laboratory Manager of need for repair services for malfunctioning equipment
  • Maintain visibility in all areas in order to be available to intervene where efficiency may be lacking
  • Directly address client needs as required and in collaboration with the Assistant Laboratory manager and Laboratory Manager as required



  • Perform other duties as assigned


    Branch Safety Coordinator Duties (IF ASSIGNED):

  • conduct all responsibilities outlined in the corporate safety manual and report to the Corporate Safety Officer for these duties


Directly supervises employees. Carries out all responsibilities in accordance with the organization's policies, standard operating procedures and best practices. Ensures compliance with all applicable laws and regulations at all times. Responsibilities includes training and mentoring employees; evaluate performance of assigned personnel, monitor performance action plans for employees, may interview applicants, improve operational efficiencies by focusing on customer service and maximizing production and profit; will direct work flow; maintain harmony in the workplace and professional business demeanor at all times.


  • Bachelor’s in Food Science or Related Field

  • Master’s in Food Science preferred

  • One or more years of experience in food evaluation or manufacturing

  • One or more years of customer service experience

  • Basic knowledge of concepts and practices of a testing laboratory

  • Training in general laboratory practices preferred

  • One or more years experience in a commercial food-testing laboratory preferred

  • Or equivalent combination of education and experience


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Regularly required to stand, sit, walk, use hands and arms, talk and hear

  • Lift up to 25 pounds.Lift and reach repetitively

  • Color vision and depth perception