Customer Account Coordinator

Employer
Location
Ferndale, WA
Posted
Jan 27, 2017
Closes
Apr 04, 2017
Contract Type
Full Time

Customer Account Coordinator-FER00091 Working at Cargill is an opportunity to thrive—a place to develop your career to the fullest while engaging in meaningful work that makes a positive impact around the globe. You will be proud to work for a company with a strong history of ethics and a purpose of nourishing people. We offer a diverse, supportive environment where you will grow personally and professionally as you learn from some of the most talented people in your field. With 150 years of experience Cargill provides food, agriculture, financial and industrial products and services to the world. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work. Learn more at www.cargill.com.

Description

Cargill Feed & Nutrition


Cargill Feed & Nutrition develops, manufactures and markets a broad range of animal feeds and customized animal nutrition solutions direct to producers and through dealers in more than 25 countries. The business sells branded products in many species segments, including:

  1. Aquaculture
  2. Beef
  3. Dairy
  4. Poultry
  5. Pork
  6. Pet food

The majority of product is sold through the Cargill®, Nutrena® and non-U.S. Purina® brands. Additional products are sold under the Loyall® pet food brand and Promote® feed additives brand. Commercial agricultural feed is sold in different forms such as concentrate and complete feed.

The business also includes CAN Technologies Inc., which provides technical services, technology licensing, software and management services to both internal and external customers.


Position Purpose

Responsible for processing customer orders, scheduling deliveries, monitoring production concerns and communicating with customers. Works with customers, production and marketing to timely respond to and resolve customer complaints.

Customer Account Coordinators (CAC) are also involved in the peripheral activities associated with these core activities and operating a customer focused business.


CACs provide a key role to our business. They do a variety of customer facing activities like:


Responsible for the logistical processing of customer orders, including coordination with vendors, sales, customer service representatives, billing representatives, warehouses and shippers.

Resolving escalated or difficult issues regarding client complaints and other matters.

Works closely with other departments, such as sales and production, to resolve issues on client service.

Provide proactive communication with customers and clients via telephone, email, or regular mail.

In some locations arranges shipment of requested items, goods, or merchandise.

Principal Accountabilities



30%
Process incoming orders

30%
Schedule delivery of orders with transportation companies

20%
Ongoing communication with customers

5%
Receive and process customer complaints

5%
Monitor switchboard for incoming calls

10%
Other duties as delegated by office management


Qualifications

Required

  • Basic Computer skills in MS Office
  • 2 years customer service experience
  • Ability to establish strong relationships with internal & external customers
  • Strong and quick decision maker
  • High School Diploma/GED equivalent

Preferred

  • Knowledge of the business and NIS
  • Agricultural Background
  • B.S. or B.A.



Equal Opportunity Employer, including Disability/Vet.

Job Administrative/Support Services

Primary Location US-WA-Ferndale

Schedule Full-time

Job Type Standard

Shift Day Job