Customer Account Coordinator
Customer Account Coordinator-OVE00209 Working at Cargill is an opportunity to thrive—a place to develop your career to the fullest while engaging in meaningful work that makes a positive impact around the globe. You will be proud to work for a company with a strong history of ethics and a purpose of nourishing people. We offer a diverse, supportive environment where you will grow personally and professionally as you learn from some of the most talented people in your field. With 150 years of experience Cargill provides food, agriculture, financial and industrial products and services to the world. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work. Learn more at www.cargill.com.
Through Cargill's animal nutrition and feed, 400 million people are fed every year. Cargill Feed and Nutrition is a leading nutrition supplier for animals across 24 countries, with an innovative portfolio to nourish animals around the world. Our successful history of over 100 years reflects our commitment, customer focus and local community investment. Our offering is developed for our customers' needs, should they be profitable distribution, efficient animal production or low-cost feed manufacturing. From accounting to agri-business management, marketing to risk management, sales consulting to plant operations, you are sure to find a job that suits your interests and goals. Our global career opportunities are as far reaching as our business.
The Customer Account Coordinator
will have an opportunity to directly affect Cargill's business success. A strong desire to be a valuable member of a high performing team is needed. This position will work closely with Cargill's independent dealers and freight companies to provide excellent customer experiences by routing and scheduling timely and cost-effective deliveries through maximized truck utilization. This position will work cross functionally with production, sales, supply planning, transportation and customer operations to provide an excellent customer experience.
Primary job duties will be to work with customers via phone or email to receive incoming orders to be processed with high accuracy and resolve escalated or difficult issues regarding customer complaints with hands-on problem solving and research. In addition, this position will coordinate outbound logistics for multiple carriers on a daily basis; proactively communicate delays or disruptions in shipments to stakeholders, and work to minimize the impact on the customer by identifying all options available to ensure on time delivery.
Qualified applicants will be highly motivated, self-starters, who excel in a fast-paced environment. A strong sense of ownership and the ability to multi-task and maintain a diverse work load are critical for success in this role. We are looking for someone who is flexible to change in a fast-paced environment, believes in continuous improvement, and wants a great career challenge. A minimum of 2 years of experience in customer service, with an emphasis on freight coordination, proficient with Microsoft office products, and a high school diploma are required. The desired skills are knowledge of the agricultural industry, prior office experience, and a college degree.