Internal Account Manager

3 days left

Lebbeke-Wieze (BEWI)
Mar 07, 2017
Jun 02, 2017
Contract Type
Full Time

Barry Callebaut is the heart and engine of the cocoa and chocolate industry. We are looking for an Internal Account Manager in Belgium for Wieze. Our broad range of products and services span all aspects from cocoa sourcing to fine chocolate products, which are loved by people of all ages worldwide. We are passionate about our business and work hard every day to ensure that there is enough chocolate in the world. Nothing is more important to our success than the combined expertise of more than 9000 Barry Callebaut employees around the world. Our international focus in the fascinating world of cocoa-growing and chocolate are the colorful backdrop for our many functions across a wide range of disciplines. In addition to sharing a passion for chocolate, Barry Callebaut employees live our other corporate values every day - customer focus, entrepreneurship, integrity and team spirit. We are committed to making sure that they have the right skills, know-how and deep understanding of our customers and their needs. Engaging and developing our employees is the key to our success. Because our business focus is so broad, the scope of career opportunities within Barry Callebaut can cover many functional areas.


The Internal Account Manager is part of the Benelux Gourmet sales & marketing team and will report into the Sales Director Gourmet Benelux.

The Internal Account Manager will be in charge of the ‘contract management' for the team. He/she will assure correct and timely processing of contract management requests coming in via customers directly, or via the sales team. He/she is the go-to person for Gourmet Sales Benelux for contract management process, tools and systems.



The Internal Account Manager has direct customer contact, related to contract management. He/she works closely together with the sales team to understand the customer needs and challenges.


For a well-defined number of customers, the Internal Account Manager is the internal contactperson whenever the sales spokesperson is unavailable. He/she anticipates questions or requests from these customers coming in on a day-to-day basis. He/she will work with Barry Callebaut resources to ensure timely follow-up (link with other departments like Pricing, Customer Care, …). The Internal Account Manager will keep track of commercial analysis related to contract management activities, to support and inform the sales team with accurate analysis.


The Internal Account Manager continuously aims to improve the contract management process and takes initiatives to make these contract management processes and procedures as efficient as possible.

Contribute to reach the targets of the Benelux sales & marketing team.


Communicate frequently with sales team in region; Regional Account Managers, Field Sales Manager, Sales Director.


Ensure knowledge and know-how within area of expertise is continuously updated and relevant for the entire team. Continuously increase own professional knowledge and expertise and ensure understanding of the global BC organization.  


Live up and reflect to the team the internal rules and trade legislation during the entire sales process between BC and its distributors & key accounts/clients. Take responsibility of validation of the accuracy and appropriateness of the data used and ensure relevance and high quality of data output e.g. reports and analysis. Actively transfer information and feedback from the local team and market/customers to Regional Sales Director, colleagues and relevant other departments of BC.

Bachelor Degree in Economics or commerce related field
3+ years experience in commercial supportive role
Affinity with B2B food industry
Customer focused and proactive

Knowledgeable in MS Office Suite
English and Dutch; very good knowledge, any other language is a plus

Our strength comes from the passion and expertise of our people. As we strive to create an environment in which our people can continue to learn and develop their skills on an ongoing basis, it is our goal to encourage entrepreneurship and creativity. Apply for one of our interesting positions today and start a great career in the world of cocoa and chocolate.

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