Accounts Payment Coordinator

Cleveland, OH, United States
Mar 01, 2017
May 10, 2017
Contract Type
Full Time
This position is a member of a customer account team which is responsible for providing total Customer service. The Account Payment Coordinator, Account Order Coordinator along with the Account Manager, are responsible for ensuring the successful completion of the order and invoice process flow for a specific group of customers.
Manages the cash application and deduction processes including:
 Applies cash for a specified group of customers.
 Identifies, analyzes, and investigates non-trade deductions and unapplied cash.
 Assigns trade deductions to the resolution owner of the deduction.
 Establishes and maintains a working rapport and on-going communication with all levels and functions within the account team, customers, distribution and manufacturing operations, and Nestlé personnel.
Develops process improvements, including recommendations for system, policy and procedure enhancements. Analyzes and resolves root cause of customer related issues to ensure customer satisfaction.
Initiates and coordinates account team meetings (Sales, Brokers, Account Manager, AOC), account visits, customer visits to the centers. Develops presentations for Customer Service Team, Account Team, internal and external customers. These meetings, presentations can be for public relations or problem solving purposes.
Has the authority to work with all levels of management to resolve issues. Regularly uses judgment in the execution of the deduction analysis and audit processes. Regularly uses judgment in the solution of customer issues.
Has the authority to work with all levels of Mgt. including DVP's to ensure customer satisfaction.
Has the authority and discretion to arrange meetings and presentations for internal and external customers for both problem solving and public relations purposes. This can include visits to customers, plants, DC's, arranging for the customers and account managers to visit the Customer Service Center.

 Prior Accounting Experience required
 Accounts Receivable experience including deductions required
 College degree preferred
 Availability for travel and to work beyond the regularly scheduled hours
 Excellent written and verbal communication skills
 Excellent computer skills, good problem solving abilities
 Ability to work in a team environment
 Ability to work in a fast paced environment and handle multiple tasks
 Able to work independently with minimal supervision
 Excellent Decision making skills
 Ability to demonstrate exceptional Customer Service to internal/external customers