(Hot Beverage) Technician Field Service

2 days left

Hartford, CT, United States
Feb 28, 2017
Jun 01, 2017
Contract Type
Full Time

Nestlé Professional Beverages is the recognized leading provider in the non-carbonated dispensed beverage category in Foodservice, providing quality beverages through innovative dispensers, supported by a world class service organization.



Perform on-site installation, service, preventative maintenance, site surveys, repair and service on a variety of beverage dispensing equipment at customer locations and facilities.  Provide customer support activities for equipment.  Serve as on-site customer contact on technical and service related problems. Instruct customers in proper use and operation of equipment.  Assure highest level of customer satisfaction and drink quality. 




  • Receive dispatched service calls via dispatcher, cell phone, voice mail or other company methods and ensure prompt response.
  • Perform dispatched service calls, diagnose and repair reported service issues and all other problems encountered, perform a quality drink check (ratio/brix, temperature and taste).  Assess if equipment can be repaired or make recommendations for replacement.
  • Perform preventative maintenance as needed.
  • Train customers in maintaining equipment as required.  Report any misuse of equipment to supervisor. 
  • Follow up with account until call is completed and update manager/supervisor, other technicians and dispatcher as necessary to assure customer satisfaction.
  • Close out all calls on hand held or with dispatch, upon completion in a timely manner.
  • Report all service activities accurately on hand held or invoice/service orders at the completion of every call.  Complete and submit all other pertinent information required by supervisor/manager in a timely manner.
  • Responsible for maintaining accurate parts and equipment inventories.  Maintain specified levels on hand as required.
  • Responsible for keeping vehicle clean and organized inside and out and scheduling routine vehicle maintenance.
  • Operate and manage company issued vehicle, tools and equipment in accordance to company guidelines.
  • Perform receipt of goods for direct shipped parts.
  • Support dispatcher in routing and prioritization of calls as needed. 
  • Travel throughout the region to assist with other projects as necessary.
  • Act as liaison between manager and sales team keeping them informed and updated regarding customer concerns.
  • Identify areas of opportunities (i.e., flavor changes, new product additions, competitive presence, etc.) as it relates to customer concerns and customer growth activities.  Communicate opportunities to manager and sales cross-functional partners as necessary.
  • Understanding and completion of all applicable safety programs and processes.
  • Other duties as assigned.


  • High School diploma required.  Technical school certification preferred.
  • Prior beverage, refrigeration, plumbing and electronic experience preferred. 
  • Valid driver's license with less than 2 moving violations.
  • Basic mechanical aptitude required. 
  • Must have the ability to apply basic skills and techniques to perform tasks and resolve routine questions and problems. 
  • Must have basic computer and data equipment skills. 
  • Flexibility to work on call shifts, weekends and varying work schedules.
  • Must be able to lift 75 lbs.

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