Sales Support

Istanbul (TRIS)
Feb 06, 2017
Apr 03, 2017
Contract Type
Full Time

Barry Callebaut is the heart and engine of the cocoa and chocolate industry. We are looking for Sales Support in Turkey for Istanbul. Our broad range of products and services span all aspects from cocoa sourcing to fine chocolate products, which are loved by people of all ages worldwide. We are passionate about our business and work hard every day to ensure that there is enough chocolate in the world. Nothing is more important to our success than the combined expertise of more than 9000 Barry Callebaut employees around the world. Our international focus in the fascinating world of cocoa-growing and chocolate are the colorful backdrop for our many functions across a wide range of disciplines. In addition to sharing a passion for chocolate, Barry Callebaut employees live our other corporate values every day - customer focus, entrepreneurship, integrity and team spirit. We are committed to making sure that they have the right skills, know-how and deep understanding of our customers and their needs. Engaging and developing our employees is the key to our success. Because our business focus is so broad, the scope of career opportunities within Barry Callebaut can cover many functional areas.



The Sales Support manages the day-to-day administrative activities of the sales team so that the organization's sales force is effectively supported and all sales transactions are processed efficiently, accurately and economically. Supports either the Global or Regional Account Managers and defined account team as required including creation of presentations. Further the incumbent is responsible to address customer needs and questions and work with Barry Callebaut resources to ensure timely follow-up. Answers incoming new customer inquiries and provide accurate information regarding interrogation about our product and alternative solution as available.


Organize Account meetings and take care of practical arrangements for any customer site visit. Take minutes at meetings as required and distribute in a timely manner. Support any of the assigned Account Managers in the following sales tasks: Customer demand forecasting, Contract Management, Solving pricing issues / invoice queries, actively manage aged stock list and push sales directly or through account team. Update salesforce and master data as required for account changes and contact detail changes. Provision of product information to customers e.g. brochures, specifications. Circulation and communication of market data on request from customers. Handle customer creation requests and enter sample requests on the database and check that they have been executed in a timely basis. Be responsible for chasing and coordinating the response to group information requests. Work with Account Managers to develop in-depth customer knowledge of his customer base. Monitor the status of sales administration activities to identify problem areas and adapt procedures to improve the overall performance of the team. Liaise with functional or operational area managers (for example in sales, marketing, finance, supply and logistics) to ensure that sales administration activities are integrated with other parts of the business and appropriate for current and future sales and marketing activities. Support with basic enquiries, sales activities e.g. training days, visits, sample requests. Actively help to manage email traffic from the accounts to provide a fast and timely response on behalf of the Account Manager. Coordinate follow up of all projects for the key accounts and ensure that relevant deadlines are met.


Diploma / Bachelor Degree in a technical/commercial subject
Experience in a Sales Environment
Proficient in MS Office Suite
SAP knowledge preferred
Strong numeracy skills
Excellent organizational and communication skills
English - Advance


Our strength comes from the passion and expertise of our people. As we strive to create an environment in which our people can continue to learn and develop their skills on an ongoing basis, it is our goal to encourage entrepreneurship and creativity. Apply for one of our interesting positions today and start a great career in the world of cocoa and chocolate.